Shipping & Return

Shipping & Returns – Velvére Essentials

At Velvére Essentials, we are dedicated to ensuring your skincare arrives quickly, safely, and with the care it deserves. Below you’ll find all the details about our shipping process, delivery times, and return policy.

Shipping Policy

We’re proud to offer free shipping on all U.S. orders, with no minimum purchase required. Orders placed before 4:00 p.m. (EST) on weekdays are typically processed the same day and shipped within 1–2 business days. Most orders arrive within 3–5 business days, depending on your location.

Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.

Please note:
We currently ship exclusively within the United States. Delivery times may vary during holidays, peak periods, or due to carrier delays beyond our control.

Delayed Deliveries

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions or courier delays may occasionally affect shipping times.
If your order appears delayed, please contact our team at info@velvere-essentials.com, and we’ll gladly assist you.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order.
Velvére Essentials is not responsible for delayed or undelivered orders caused by incorrect or incomplete addresses provided by the customer. If an order is returned to us, additional shipping fees may apply for re-delivery.

Returns & Exchanges

We want you to love your Velvére Essentials experience. If for any reason you’re not completely satisfied, you may return or exchange your product within 90 days of delivery.

To begin a return, simply contact our customer support team at info@velvere-essentials.com with your order number and reason for return. Our team will guide you through the quick and easy process.

Return Policy Highlights:

• Products must be unused and in their original packaging.
• Returns are free if the item arrives damaged or incorrect.
• Refunds are issued to your original payment method within 5 business days after we receive your returned product.
• Shipping fees (if any) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@velvere-essentials.com
.
We’ll make it right immediately with a replacement or full refund.