Shipping Policy:
We’re proud to offer free shipping on all U.S. orders, no minimum purchase required. All orders are processed within 1–2 business days and typically delivered within 3–5 business days once shipped. Once your order is dispatched, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Please Note:
We currently ship exclusively within the United States.
Returns & Exchanges:
We want you to love your Velvére Essentials experience. If for any reason you’re not completely satisfied, you may return or exchange your product within 90 days of delivery. To start a return, simply contact our customer support team at info@velvere-essentials.com with your order number and reason for return. We’ll guide you through the quick return process.
Return Policy Highlights:
Products must be unused and in original packaging. Returns are free if the item arrives damaged or incorrect. Refunds are issued to your original payment method within 5 business days after we receive your returned product. Shipping fees (if any) are non-refundable.
Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@velvere-essentials.com.
We’ll make it right immediately with a replacement or refund.